Brand Related Questions
How to pronounce XOKATOZ?
The correct way to pronounce it is: Sho-ka-toz.
What does XOKATOZ mean?
The history of chocolate begins its 4,000 years of history in ancient Mesoamerica, present day Mexico and the birthplace of chocolate. The Olmec, one of the earliest civilizations in Latin America, were the first to turn the cacao plant into chocolate. They drank an ancient chocolate drink during rituals and used it as medicine.
Centuries later, the Mayans praised this chocolate as the drink of the gods and called it Xocolatl.
XOKATOZ is a modern adaptation of this ancient term.
Why XOKATOZ?
At Xokatoz, we’ve gone beyond the box when it comes to reimagining chocolate, exploring a plethora of flavour-rich and visually appealing organoleptic sensations.
Our quest for contemporary experiences led us to develop chocolates that, in contrast to most other chocolates, offer a distinctive sensory experience.
Where is XOKATOZ from?
Xokatoz is from India.
Who is the parent company of XOKATOZ?
The name of the parent company is: Leenar International Consumer Private Limited
Product Related Questions
What are the main ingredients in your chocolate bars?
Our products contain milk solids, cocoa butter, sugar, dried inclusions (pertaining to the flavours) and permitted food flavours & colourants.
However, please check the product label for specific details.
How should I store your chocolate bars?
Store in a dry, Hygienic and Cool place AT 18°C TO 24°C
To avoid exposure to external environmental conditions, ensure that the product is kept in the original packaging while storing.
Are your chocolate bars suitable for vegetarians?
Yes, our chocolates are vegetarian-friendly. However, please check the product label for specific details.
Are there any nut allergens in your chocolate bars?
Some of our chocolate bars may contain tree nuts, milk and soy. Always refer to the packaging for detailed allergen information.
Ordering / Shipping / Return
How do I check the status of my order?
My Account
When will my order ship?
Items once ordered will be dispatched within 2-3 working days from date of order. Delivery will normally be within 48 hours of dispatch. In unforeseen cases, delivery may take longer
How long will it take for my order to reach me?
We treat each order as a priority and aim to dispatch your order as soon as possible. Please note the delivery time may vary depending upon your order.
Can I modify / cancel my order?
Order cancellations or modifications such as a change of delivery address or order quantity will be considered if the request is made within 24 hours of placing an order or before the order is prepared, whichever comes first.
What should I do if my order is delayed?
In case the product is not delivered due to any reason, we will inform you about the same.
What should I do if I want to return my product?
Once our products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
For damaged/expired/ incorrect items delivered, please refer to our Returns policy for further details.